Category Archives: Arbeit

F (3) at work

F3_atwork

Treffen sich zwei

zu

Selbstporträt mit Klebepunkt

Die Rechnerkamera zugeklebt mit einem kleinen Punkt, denn da war nach dem Bericht einer Bekannten plötzlich die Vorstellung sehr stark gewesen, irgendwer könnte sehen, wie ich auf meinen Bildschirm starre. (Und die sonderbare Vorstellung, irgendwer könnte das sehen wollen.) Also irgendwer resp. die, immer die, die anonymen, die dergleichen tun, mit dergleichen ihr Geld verdienen und für Lustgewinn bei sich und ihresgleichen sorgen. Was irgendwer und die nun sehen:

Huch

The thing that made this meeting unusual was that one of their programmers had been invited to attend, so management could outline their web strategy to him. After the executives thanked me for explaining what I’d learned from log files given me by their own employees just days before, the programmer leaned forward and said “You know, we have all that information downstairs, but nobody’s ever asked us for it.”

I remember thinking “Oh, finally!” I figured the executives would be relieved this information was in-house, delighted that their own people were on it, maybe even mad at me for charging an exorbitant markup on local knowledge. Then I saw the look on their faces as they considered the programmer’s offer. The look wasn’t delight, or even relief, but contempt. The situation suddenly came clear: I was getting paid to save management from the distasteful act of listening to their own employees.

Quelle: http://www.shirky.com/weblog/2013/11/healthcare-gov-and-the-gulf-between-planning-and-reality/